For Employees

You can log expenses in a different currency directly in the Playroll platform. Follow the steps below:
 

Step 1: Log in to the Playroll platform.

Step 2: From your dashboard, click “Submit a new claim.”
 

 
Step 3: In the currency dropdown, choose the currency in which the expense was incurred (as shown on your invoice, e.g. AUD).

 
 
Step 4: Enter the exact amount displayed on the invoice or proof of payment.

 
Step 5: Complete all required expense information and upload your supporting document by selecting “Upload invoice” as can be seen below.
 
Step 6: Once all details are complete, click “Submit Claim.”

 
The system will automatically convert the expense amount into the currency your payroll is processed in. The converted amount will pull through correctly during payroll processing.

If you have any further questions, you are welcome to reach out to us.

You can easily view your country’s upcoming public holidays directly from your Playroll dashboard and calendar.

The Playroll platform allows you to quickly check public holidays you’re entitled to, both from your dashboard overview and the leave calendar. Follow the steps below to stay informed and plan your time off efficiently.

✅ Step 1 – View Upcoming Public Holidays on Your Dashboard

From your Dashboard, you can see the upcoming public holidays relevant to your country. This section provides a snapshot of holidays that are approaching, along with the exact dates you’ll observe them.

✅ Step 2 – Identify Public Holidays Highlighted on the Calendar

Public holidays are also highlighted in green on the Playroll calendar used for leave applications. This color coding helps you easily distinguish public holidays from regular workdays and plan your leave more effectively.

Key Takeaways

• Check upcoming public holidays directly from your dashboard.
• Public holidays appear in green on the leave application calendar.
• Use these views to plan time off around national holidays efficiently.

Confirm your registered email and use the Playroll SSO link to reset your password in a few simple steps.

Follow the steps below to confirm your account email address and reset your Playroll password securely.

Reset Your Password

✅ Step 1 – Confirm Your Registered Email Address

Verify the the email address that is linked to your Playroll profile.

You must use this registered email address to successfully receive the password reset instructions.

✅ Step 2 – Open the Password Reset Page

Navigate to the Playroll Single Sign-On (SSO) page using the link below:

http://app.playroll.com/sso

Enter your registered email address and follow the prompts to request a password reset email.

✅ Step 3 – Check Your Inbox and Spam Folder

After submitting your request, check your primary inbox for a password reset email from no-reply@mail.playroll.com.

If you do not see the email in your inbox, check your spam or junk folder. Some email providers may filter automated messages.

✅ Step 4 – Contact Support if the Issue Persists

If you do not receive the reset email or continue to experience issues resetting your password, contact Support for further assistance.

Steps to Upload Your Updated Passport / ID

1. Log in to the Playroll platform and click on the 'Profile' tab located on the left-hand side of the screen.

   

2. Select the 'Job Details' tab.

   

3. Scroll to the bottom of the page and click 'Edit'.

   

4. Click 'Upload File' to select and upload your updated passport or ID.Once uploaded, click 'Save' to complete the process.

To view all documents you’ve requested or received from Playroll, follow the step-by-step guide below:

Steps to Locate Your Documents

Step 1: Go to the Documents Section

Select the "Documents" category from the navigation panel on the left side of the dashboard.

Step 2: Check Employment-Related Documents

Under the "Employment related" tab, you’ll find items such as employment agreements, confirmation letters, and addendums.

Step 3: View Other Requested Documents

Any other documents provided by our team will be listed under the "Other" tab within the same section.

Missing a document during onboarding? Contact your Employee Success Manager or Playroll Support.

Missing Documents During Onboarding

If you are missing a required document during the onboarding process, please contact your Employee Success Manager as soon as possible. They will assist you in completing your onboarding and help resolve the issue promptly.

If your Employee Success Manager is unavailable, you can also contact Playroll Support for assistance.

View or download your payslip from the Payslips & Tax section, available 1 day after your contractual salary payment date.

How to Access and Download Your Payslip

✅ Step 1: Open the Payslips & Tax Section

Select the "Payslips & Tax" category from the navigation panel on the left-hand side of the screen.

✅ Step 2: Download Your Payslip

Once you're on the Payslips page, you can view and download the payslip you need.

Your salary payment date is defined in your Employment Agreement. Ordinarily the salary payment dates range between the 25th of the month to the last working day of the month depending on the territory in which you are hired.

If expenses are both logged and approved before the payroll cut-off date, they will be reimbursed with that month’s salary.

Expenses logged and approved after the cut-off will be reimbursed with the following month’s salary.

A negative leave balance occurs when employees take more leave than accrued, potentially impacting payroll and final payouts.

This article explains what negative leave balances mean, how they affect payroll, and how Playroll policies handle them.

What Does a Negative leave Balance Mean?

A negative leave balance happens when an employee uses more paid time off than they have earned. For example, if an employee has accrued 8 days but takes 10, their balance will display as -2. This indicates the employee has used leave in advance of their accrual.

Will This Affect Payroll or Payslips?

A negative leave balance may influence payroll depending on company policy and applicable labor laws. When an employee exceeds their entitled leave, Playroll automatically records the deficit. To confirm salary impact or adjustments, contact Playroll support.

Can I Turn Off Negative Leave Balances or Change the Settings?

Negative leave tracking applies automatically to all employees under accrual-based leave policies. This feature cannot be disabled or manually overridden, ensuring consistent and transparent leave tracking across your organization.

What If My Company Offers Unlimited Leave?

Employees on unlimited leave plans do not see accrual or negative balances. Unlimited leave policies operate without tracking accrued hours, so this article only applies to accrual-based leave structures.

Does a Negative Balance Affect Salary Payouts Upon Termination?

If an employee leaves after taking more leave than accrued, the negative balance may lead to a deduction from their final salary payout. This deduction is subject to local employment regulations and internal HR policies.

You can easily view your entitled public holidays directly from your dashboard and leave calendar within the Playroll platform.

Dashboard view

On the main dashboard screen, you’ll see a section that highlights your next upcoming public holiday entitlement.

Leave calendar view

When applying for leave, public holidays are visually highlighted in green on the calendar interface. This ensures you don’t accidentally use leave on a public holiday.

Cancel a pending leave request by going to “My Leave” and clicking the ❌ next to the request before it's approved.

Follow These Steps to Cancel a Leave Request

✅ Step 1: Go to the My Leave Section

From the left-hand navigation panel, click on the “Leave” dropdown and select “My Leave.”

✅ Step 2: Locate Your Pending Leave Request

Scroll to the bottom of the page to find the list of leave requests that are currently pending approval.

✅ Step 3: Cancel the Leave Request

Click the "X" icon located at the right end of the pending leave summary to cancel the request.

✅ Step 4: Check the History Tab

Once cancelled, your leave request will appear under the “History” tab for reference and record-keeping.

By following these steps, you ensure that your leave data remains accurate and properly tracked in the Playroll system.

Learn how to enter your resignation details, sign the letter, and submit your resignation request in Playroll.

This guide is for employees resigning through Playroll. It covers entering your resignation details, generating and signing the resignation letter, and submitting the request for review.

Before you begin

• Confirm your proposed final working date.
• Discuss your proposed final working date with your manager before submitting, where possible.

Important: The date you enter in the request is a proposed termination date. It remains subject to review against your employment contract, your notice period, and applicable country requirements.

Submit your resignation

✅ Step 1 – Open your resignation request

Sign in to Playroll and open your Profile. Select the Account tab, scroll to the Resignation card, and select Request.

✅ Step 2 – Review the resignation process

Read the opening screen, which explains what Playroll will do after you submit your request, then select Get started.

✅ Step 3 – Confirm manager notification and your personal email

1. For I have informed my manager about my resignation, select I have or I have not.
2. For I have aligned the contract end date with my manager, select I have or I have not.
3. Check the personal email address shown and update it before continuing if it is incorrect.
4. Select Continue.

✅ Step 4 – Enter your resignation details

Select the reason for resigning and add any useful notes. The notes field is optional, but concise context can help Playroll review your request.

Check the proposed termination date. Playroll may pre-populate a date based on the applicable notice period. Change it only where needed, as any change remains subject to review and approval.

✅ Step 5 – Generate and sign the resignation letter

1. Select Generate & sign.
2. Review the resignation letter generated from the information in your request.
3. Complete the signature in the secure electronic-signature window.
4. Return to Playroll and select Continue.

✅ Step 6 – Review the summary and submit

Review the summary carefully and confirm that the following information is correct:

• The resignation reason and any additional notes.
• The proposed final working date.
• Your personal email address.
• Your manager-notification confirmations.
• The signed resignation letter.

Once everything is accurate, select Submit. The Resignation card on your profile will update to show that the request is under review.

Track the status of your resignation request in Playroll, from initial review through to your final working day.

This applies to employees who have already submitted a resignation request through Playroll and want to check its progress or review the details on file.

Before you begin

• Confirm that you have already submitted a resignation request in Playroll.

Track your request

✅ Step 1 – Open your request status

Open the Resignation card on your profile and select Status to view the request details, attachments, and current stage.

✅ Step 2 – Understand your request stage

Your resignation request moves through the following stages:

• Under review: Playroll reviews the request, confirms the compliant process, and prepares any required documents.
• On notice: Your final employment details are confirmed and the offboarding steps continue.
• Terminated: Your employment and related offboarding processing have been finalised.

What happens next

Check back on the Resignation card at any time to see your current stage. Playroll updates the status as your request progresses through review, notice, and completion.

This policy explains how Playroll prevents, investigates, and addresses harassment and sexual harassment at work, for remote and on-site employees alike.

At Playroll, we're committed to providing a safe and healthy work environment for all employees, regardless of their work location. This policy outlines our commitment to preventing discrimination on any ground, harassment, and sexual harassment in the workplace — whether you work remotely or otherwise — and ensures compliance with applicable laws and regulations in the territories where Playroll operates. Playroll operates a zero-tolerance policy for any form of harassment in the workplace, treats all incidents seriously, and promptly investigates all allegations of harassment. We take all reasonable steps to prevent harassment and protect the dignity and wellbeing of our workforce.

Given the nature of remote work, Playroll also requires that you take reasonable steps to maintain a respectful working environment and to look after your personal and psychological wellbeing while working, whether remotely or otherwise.

Anyone found to have harassed another person will be dealt with appropriately, which may include dismissal. All complaints of harassment are taken seriously and treated with respect and in confidence. No one will be victimised for making such a complaint.

Who this policy applies to

This policy applies to remote employees and on-site employees of Playroll and any Playroll Partner (a local entity that employs an employee directly on Playroll's instruction).

What this policy aims to do

• Define the meaning of harassment and the types of harassment.
• Prevent, punish, and put measures in place to try to eradicate harassment in the workplace, to protect the dignity and wellbeing of individuals. This is based on the principles of respect for freedom, work and equality, equity, mutual respect, and confidentiality.
• Establish a procedure to raise, analyse, and address complaints.

Definitions

• Playroll means Playroll Limited UK and any of its subsidiaries globally.
• Playroll Partner means any entity that Playroll has partnered with, which employs an employee directly on the instruction of Playroll.
• OHS Regulations means any applicable occupational health and safety regulations that apply within any territories where Playroll or a Playroll Partner operates.
• This policy means this Anti-Harassment and Sexual Harassment Policy.
• Remote Working Employee means any individual employed directly by a Playroll entity or a Playroll Partner who works remotely or at any other remote location designated by Playroll or a Playroll Partner.
• On-Site Employee means any individual employed directly by a Playroll entity or a Playroll Partner who works on-site at a client's office or another work location designated by Playroll or a Playroll Partner.
• Harassment means any behaviour that degrades, demeans, or discriminates against another person, as may be defined under applicable local laws.
• Sexual harassment means any unwanted sexual behaviour or gestures, or any other verbal, non-verbal, or physical conduct of a sexual nature that harms a person's dignity.

What harassment and sexual harassment can look like

Sexual harassment may show up in different ways. This list is not exhaustive:

Physical conduct

• Unwelcome physical contact, including patting, pinching, stroking, kissing, hugging, fondling, or inappropriate touching.
• Physical violence, including sexual assault.
• Physical contact, such as touching or pinching.
• Using job-related threats or rewards to solicit sexual favours.

Verbal conduct

• Comments on a worker's appearance, age, private life, and similar personal topics.
• Sexual comments, stories, and jokes.
• Sexual advances.
• Unwanted social invitations for dates or physical intimacy.
• Insults based on the sex of the worker.
• Condescending or paternalistic remarks.
• Sending sexually explicit messages, by phone or by email.

Non-verbal conduct

• Display of sexually explicit or suggestive material.
• Sexually suggestive gestures.

How to report harassment or sexual harassment at work

Tell the person the behaviour is unwanted

If you experience sexual harassment, you should, if possible, tell the alleged harasser that the conduct is unwanted and unwelcome, as well as informing Playroll or your direct supervisor.

Tell your supervisor or a Playroll team member

Playroll and our Playroll Partners recognise that harassment or sexual harassment may occur in unequal relationships — for example, between a supervisor and their employee — and that it may not always be possible for you to approach the alleged harasser directly.

If you can't directly approach the alleged harasser, first approach your supervisor or manager. If this isn't possible or appropriate, contact a designated Playroll staff member, such as your Employee Success Manager or a representative from the Legal team at legal@playroll.com.

Playroll or a Playroll Partner may investigate

Playroll or a Playroll Partner will consider the facts of your complaint and, if necessary, may conduct a further investigation.

Informal or formal process

After reviewing your complaint, an informal or formal process may follow.

If you wish to deal with the matter informally, a designated person from Playroll or a Playroll Partner may:

• Give the alleged harasser an opportunity to respond to the complaint.
• Facilitate a discussion between both parties to try to reach an informal resolution acceptable to you, or refer the matter to a designated mediator within Playroll or a Playroll Partner to resolve it.
• Keep a confidential record of what happens.
• Handle the above speedily, in light of the circumstances of your case.

If you wish to deal with the matter formally, a designated person from Playroll or a Playroll Partner may:

• Conduct appropriate interviews or another form of investigation.
• Decide whether an incident (or incidents) of harassment took place.
• If necessary, produce a report detailing the investigation, findings, and any recommendations.
• If harassment is found to have taken place, decide on appropriate remedies. Any sanction imposed on a harasser depends on the gravity and extent of the harassment and the requirements of applicable local law.
• Keep a record of all actions taken.
• Ensure all records concerning the matter stay confidential.
• Handle the above speedily, in light of the circumstances of your case.

Other ways to raise a complaint

If you've been subject to harassment, you're not prevented from making any other complaint, or following any other process outside Playroll, that's permitted under applicable local laws.

Policy updates

Playroll reserves the right to amend or update this policy from time to time.

Status of this policy

This policy serves only as a guideline and may be deviated from at Playroll's discretion.

If any applicable local law conflicts with any section of this policy, that law will apply.

Need more help?

If you have any questions or comments about this policy, contact legal@playroll.com.

Submit expenses in a different currency by selecting the correct currency, entering the invoice amount, and uploading proof directly in Playroll.

You can log expenses in a different currency directly in the Playroll platform. Follow the steps below to ensure the expense is submitted and converted correctly for payroll processing.

Steps to submit an expense in a different currency

✅ Step 1 – Log in to the Playroll platform

Access your Playroll account using your login credentials.

✅ Step 2 – Start a new expense claim

From your dashboard, click Submit a new claim.

✅ Step 3 – Select the expense currency

From the currency dropdown, select the currency in which the expense was incurred, as shown on the invoice or receipt (for example, AUD).

✅ Step 4 – Enter the invoice amount

Enter the exact amount displayed on the invoice or proof of payment, without manually converting the value.

✅ Step 5 – Upload supporting documentation

Complete all required expense details and upload your supporting document by selecting Upload invoice.

✅ Step 6 – Submit the expense claim

Once all details are complete, click Submit Claim to send the expense for processing.

What happens after submission

The platform automatically converts the expense amount into the currency your payroll is processed in. The converted amount pulls through accurately during payroll processing, with no manual conversion required.

Revolut cards are topped up once client invoices are paid, typically after invoices sent around the 11th of each month.

Wondering when your Revolut card gets topped up? This guide explains the full process, including when invoices are issued and how payments lead to card balance updates.

Revolut Card Top-Up Process

Revolut cards receive their top-ups only after invoice payments are received from clients. Once an invoice is settled, funds are automatically added to the linked Revolut card, ensuring that the balance accurately reflects available credit.

Invoice Schedule and Payment Process

Invoices are issued around the 11th of each month. After payment is received, Revolut card balances are promptly topped up to reflect the updated available amount. This ensures timely fund access for users as soon as payment is processed.

Key Takeaways

• Invoices are sent on or around the 11th of each month.
• Cards are topped up only after the corresponding payment is received.
• Top-ups are processed promptly once payment confirmation is complete.