For Employees

You can log expenses in a different currency directly in the Playroll platform. Follow the steps below:
 

Step 1: Log in to the Playroll platform.

Step 2: From your dashboard, click “Submit a new claim.”
 

 
Step 3: In the currency dropdown, choose the currency in which the expense was incurred (as shown on your invoice, e.g. AUD).

 
 
Step 4: Enter the exact amount displayed on the invoice or proof of payment.

 
Step 5: Complete all required expense information and upload your supporting document by selecting “Upload invoice” as can be seen below.
 
Step 6: Once all details are complete, click “Submit Claim.”

 
The system will automatically convert the expense amount into the currency your payroll is processed in. The converted amount will pull through correctly during payroll processing.

If you have any further questions, you are welcome to reach out to us.

You can easily view your country’s upcoming public holidays directly from your Playroll dashboard and calendar.

The Playroll platform allows you to quickly check public holidays you’re entitled to, both from your dashboard overview and the leave calendar. Follow the steps below to stay informed and plan your time off efficiently.

✅ Step 1 – View Upcoming Public Holidays on Your Dashboard

From your Dashboard, you can see the upcoming public holidays relevant to your country. This section provides a snapshot of holidays that are approaching, along with the exact dates you’ll observe them.

✅ Step 2 – Identify Public Holidays Highlighted on the Calendar

Public holidays are also highlighted in green on the Playroll calendar used for leave applications. This color coding helps you easily distinguish public holidays from regular workdays and plan your leave more effectively.

Key Takeaways

• Check upcoming public holidays directly from your dashboard.
• Public holidays appear in green on the leave application calendar.
• Use these views to plan time off around national holidays efficiently.

Confirm your registered email and use the Playroll SSO link to reset your password in a few simple steps.

Follow the steps below to confirm your account email address and reset your Playroll password securely.

Reset Your Password

✅ Step 1 – Confirm Your Registered Email Address

Verify the the email address that is linked to your Playroll profile.

You must use this registered email address to successfully receive the password reset instructions.

✅ Step 2 – Open the Password Reset Page

Navigate to the Playroll Single Sign-On (SSO) page using the link below:

http://app.playroll.com/sso

Enter your registered email address and follow the prompts to request a password reset email.

✅ Step 3 – Check Your Inbox and Spam Folder

After submitting your request, check your primary inbox for a password reset email from no-reply@mail.playroll.com.

If you do not see the email in your inbox, check your spam or junk folder. Some email providers may filter automated messages.

✅ Step 4 – Contact Support if the Issue Persists

If you do not receive the reset email or continue to experience issues resetting your password, contact Support for further assistance.

Steps to Upload Your Updated Passport / ID

1. Log in to the Playroll platform and click on the 'Profile' tab located on the left-hand side of the screen.

   

2. Select the 'Job Details' tab.

   

3. Scroll to the bottom of the page and click 'Edit'.

   

4. Click 'Upload File' to select and upload your updated passport or ID.Once uploaded, click 'Save' to complete the process.

To view all documents you’ve requested or received from Playroll, follow the step-by-step guide below:

Steps to Locate Your Documents

Step 1: Go to the Documents Section

Select the "Documents" category from the navigation panel on the left side of the dashboard.

Step 2: Check Employment-Related Documents

Under the "Employment related" tab, you’ll find items such as employment agreements, confirmation letters, and addendums.

Step 3: View Other Requested Documents

Any other documents provided by our team will be listed under the "Other" tab within the same section.

Missing a document during onboarding? Contact your Employee Success Manager or Playroll Support.

Missing Documents During Onboarding

If you are missing a required document during the onboarding process, please contact your Employee Success Manager as soon as possible. They will assist you in completing your onboarding and help resolve the issue promptly.

If your Employee Success Manager is unavailable, you can also contact Playroll Support for assistance.

View or download your payslip from the Payslips & Tax section, available 1 day after your contractual salary payment date.

How to Access and Download Your Payslip

✅ Step 1: Open the Payslips & Tax Section

Select the "Payslips & Tax" category from the navigation panel on the left-hand side of the screen.

✅ Step 2: Download Your Payslip

Once you're on the Payslips page, you can view and download the payslip you need.

Your salary payment date is defined in your Employment Agreement. Ordinarily the salary payment dates range between the 25th of the month to the last working day of the month depending on the territory in which you are hired.

If expenses are both logged and approved before the payroll cut-off date, they will be reimbursed with that month’s salary.

Expenses logged and approved after the cut-off will be reimbursed with the following month’s salary.

A negative leave balance occurs when employees take more leave than accrued, potentially impacting payroll and final payouts.

This article explains what negative leave balances mean, how they affect payroll, and how Playroll policies handle them.

What Does a Negative leave Balance Mean?

A negative leave balance happens when an employee uses more paid time off than they have earned. For example, if an employee has accrued 8 days but takes 10, their balance will display as -2. This indicates the employee has used leave in advance of their accrual.

Will This Affect Payroll or Payslips?

A negative leave balance may influence payroll depending on company policy and applicable labor laws. When an employee exceeds their entitled leave, Playroll automatically records the deficit. To confirm salary impact or adjustments, contact Playroll support.

Can I Turn Off Negative Leave Balances or Change the Settings?

Negative leave tracking applies automatically to all employees under accrual-based leave policies. This feature cannot be disabled or manually overridden, ensuring consistent and transparent leave tracking across your organization.

What If My Company Offers Unlimited Leave?

Employees on unlimited leave plans do not see accrual or negative balances. Unlimited leave policies operate without tracking accrued hours, so this article only applies to accrual-based leave structures.

Does a Negative Balance Affect Salary Payouts Upon Termination?

If an employee leaves after taking more leave than accrued, the negative balance may lead to a deduction from their final salary payout. This deduction is subject to local employment regulations and internal HR policies.

You can easily view your entitled public holidays directly from your dashboard and leave calendar within the Playroll platform.

Dashboard view

On the main dashboard screen, you’ll see a section that highlights your next upcoming public holiday entitlement.

Leave calendar view

When applying for leave, public holidays are visually highlighted in green on the calendar interface. This ensures you don’t accidentally use leave on a public holiday.

Cancel a pending leave request by going to “My Leave” and clicking the ❌ next to the request before it's approved.

Follow These Steps to Cancel a Leave Request

✅ Step 1: Go to the My Leave Section

From the left-hand navigation panel, click on the “Leave” dropdown and select “My Leave.”

✅ Step 2: Locate Your Pending Leave Request

Scroll to the bottom of the page to find the list of leave requests that are currently pending approval.

✅ Step 3: Cancel the Leave Request

Click the "X" icon located at the right end of the pending leave summary to cancel the request.

✅ Step 4: Check the History Tab

Once cancelled, your leave request will appear under the “History” tab for reference and record-keeping.

By following these steps, you ensure that your leave data remains accurate and properly tracked in the Playroll system.

Submit expenses in a different currency by selecting the correct currency, entering the invoice amount, and uploading proof directly in Playroll.

You can log expenses in a different currency directly in the Playroll platform. Follow the steps below to ensure the expense is submitted and converted correctly for payroll processing.

Steps to submit an expense in a different currency

✅ Step 1 – Log in to the Playroll platform

Access your Playroll account using your login credentials.

✅ Step 2 – Start a new expense claim

From your dashboard, click Submit a new claim.

✅ Step 3 – Select the expense currency

From the currency dropdown, select the currency in which the expense was incurred, as shown on the invoice or receipt (for example, AUD).

✅ Step 4 – Enter the invoice amount

Enter the exact amount displayed on the invoice or proof of payment, without manually converting the value.

✅ Step 5 – Upload supporting documentation

Complete all required expense details and upload your supporting document by selecting Upload invoice.

✅ Step 6 – Submit the expense claim

Once all details are complete, click Submit Claim to send the expense for processing.

What happens after submission

The platform automatically converts the expense amount into the currency your payroll is processed in. The converted amount pulls through accurately during payroll processing, with no manual conversion required.

Revolut cards are topped up once client invoices are paid, typically after invoices sent around the 11th of each month.

Wondering when your Revolut card gets topped up? This guide explains the full process, including when invoices are issued and how payments lead to card balance updates.

Revolut Card Top-Up Process

Revolut cards receive their top-ups only after invoice payments are received from clients. Once an invoice is settled, funds are automatically added to the linked Revolut card, ensuring that the balance accurately reflects available credit.

Invoice Schedule and Payment Process

Invoices are issued around the 11th of each month. After payment is received, Revolut card balances are promptly topped up to reflect the updated available amount. This ensures timely fund access for users as soon as payment is processed.

Key Takeaways

• Invoices are sent on or around the 11th of each month.
• Cards are topped up only after the corresponding payment is received.
• Top-ups are processed promptly once payment confirmation is complete.

Follow these 4 onboarding steps to connect with your dedicated Employee Success Manager, complete your setup, and sign your employment agreement.

The Playroll onboarding experience is designed to be seamless and structured. This article walks you through the four key steps - from receiving your invitation to signing your employment agreement - ensuring a smooth transition into your new role.

✅ Step 1 – Receive Your Invitation

Once your job offer is confirmed, you’ll receive an official email invitation to join the Playroll platform. This email also includes a personalized message from your dedicated Employee Success Manager (ESM), who will support you throughout the onboarding journey.

✅ Step 2 – Meet Your Employee Success Manager (ESM)

Your ESM is your primary point of contact. They provide hands-on guidance, answer questions, and help you understand your responsibilities and available tools. Their goal is to ensure that your transition into the company is as smooth as possible.

Shortly after you have received your invitation the Playroll Platform you will also be emailed by your appointed ESM, introducing themselves and offering you the chance to have an introductory call with them.

✅ Step 3 – Complete Your Onboarding Process

Log into the Playroll platform to begin your guided onboarding. You’ll complete a structured checklist that includes uploading personal documents, reviewing company policies, and exploring internal tools and systems. Each task is clearly marked to track your progress and ensure nothing is missed.

✅ Step 4 – Review and Sign Your Employment Agreement

Once all onboarding tasks are completed and all your documents have been reviewed, Playroll will generate your employment agreement. You’ll receive a notification to review and sign it digitally, ensuring a secure and efficient process that finalizes your onboarding.

Why This Process Matters

The Playroll onboarding journey is crafted to reduce administrative friction, increase clarity, and provide confidence at every stage. With structured steps and ESM guidance, you’ll be fully equipped to start your role successfully from day one.