General FAQ

Protecting your Playroll account is essential. By staying vigilant and taking a few simple actions, you can keep your information safe and stay ahead of potential threats.

Steps to Secure Your Account

✅ Change Your Passwords Regularly

Passwords are your first line of defence. Update them frequently — and immediately if you suspect a security issue. Make sure they are strong, unique, and tough to crack. A good rule of thumb? Use a mix of uppercase and lowercase letters, numbers, and special characters.

✅ Monitor Account Activity

Keep a close eye on your account. Look out for anything unusual — like unknown logins, unexpected changes to your settings, or strange transactions. Spotting these early can prevent bigger issues.

✅ Watch for Phishing Attempts

Cybercriminals can be sneaky. Stay sharp when reading emails, texts, or messages asking for your login details or personal information. Never click suspicious links or download attachments from unfamiliar senders.

✅ Stay Informed About Security

Knowledge is power. Follow trusted sources to stay up-to-date on the latest security tips and alerts. Being aware of new scams and threats helps you stay protected.

Taking small, proactive steps today can make a big difference tomorrow. Secure your account, protect your data, and give yourself peace of mind.

Forgot your Playroll password? Use the “Forgot password” link to request a reset and regain access via your email.

How to Reset Your Password

✅ Step 1: Click "Forgot Password"

On the login screen, select the "Forgot password" link. Alternatively, you can go directly to https://app.playroll.com/reset to begin the password reset process.

✅ Step 2: Enter Your Email Address

On the reset page, enter the email address associated with your Playroll account to receive a password reset link.

✅ Step 3: Check Your Email

After submitting your email address, you will receive a password reset link in your inbox. Follow the link to create a new password and regain access to your account.

Still Having Trouble?

If you don’t receive the reset email or run into any issues, please contact support@playroll.com and our team will assist you.

Missing Playroll’s monthly cut-off date affects when updates or payments are processed. To ensure timely payments and accurate records, it’s critical to meet this deadline. Below are the specific impacts of missing the cut-off:

Consequences of Late Submissions

• New employees: If added after the cut-off date, their first salary will be processed the following month.
• Expense approvals: Expenses approved after the 10th will only be paid with the next month’s salary unless an out-of-cycle processing fee is applied.
• Salary adjustments: Changes to salary made after the 10th will reflect in the following month’s payroll unless processed out of cycle.
• Bonuses and commissions: Additions submitted after the 10th will only apply in the next month.
• Contractual changes: Modifications such as job title, manager, or leave balances will take effect the following month if submitted after the deadline.

The Playroll Cost Calculator helps you estimate total hiring costs by country—quickly calculate salary, taxes, and employer contributions.

What is the Playroll Cost Calculator?

The Cost Calculator is a platform tool that enables clients to estimate the total monthly or annual cost of employing someone in a specific country. It brings transparency and accuracy to global hiring plans, helping you make informed decisions.

Key Features

When you enter compensation and country details, the calculator provides a detailed breakdown of:

• Gross salary
• Employer contributions and taxes
• Employee deductions
• Total cost to company

Why Use the Cost Calculator?

• Understand the full financial impact of hiring in different locations
• Compare costs across multiple countries
• Ensure alignment with local tax and compliance requirements

How to Access the Cost Calculator

✅ Step 1: Log in to Playroll

Sign into your Playroll account using your secure login credentials.

✅ Step 2: Navigate to the Tools Section

From your dashboard, click on the Tools section.

✅ Step 3: Select Cost Calculator

Choose Cost Calculator from the menu to start estimating costs.

If a country appears greyed out in the Playroll cost calculator, it means that the country has not yet been uploaded onto the platform interface. However, Playroll supports hiring in over 180 countries globally.

What to Do Next

To proceed with hiring in a greyed-out country, contact your assigned Customer Success Manager. They will provide all necessary support, including:

• Country-specific hiring guidelines
• Estimated costs and payroll requirements
• Legal and compliance documentation

Why Some Countries Are Not Visible

Some regions may require additional regulatory configuration or manual onboarding steps. In these cases, Playroll provides direct assistance to ensure compliance and proper setup. However, we are always updating our cost calculator and as such it may only be greyed our temporarily.

You can access a detailed breakdown of your deposits directly through the Playroll portal by following the steps below:

Steps to view deposit details

1. Click on the Payments tab located on the left-hand side of the screen. Then select History.

2. On the History page, click on the Deposits tab to view all recorded deposit transactions.

3. In the Deposits view, locate the specific employee deposit record you wish to download. Select the preferred file format for download.