For Independent Contractors

Check clause 2.2 of your contract to see if transaction fees are covered by the client or the contractor—Playroll does not decide this.

Understanding Transaction Fee Responsibility

Clients have the option to cover transaction fees incurred during the invoicing process. However, if the client chooses not to cover these costs, it is the contractor’s responsibility to manage the fees. Playroll does not influence or intervene in this agreement.

To confirm who is responsible for transaction fees in your case, please refer to clause 2.2 of your contract. This clause outlines the financial obligations agreed upon between you and the client.

Clients can cover contractor fees by default during payment. Uncheck the box if you want the contractor to absorb transaction costs.

Covering Contractor Transaction Fees at Payment

By default, the option to cover transaction fees incurred by a contractor is selected on the final payment screen. This is indicated by the checked box shown below.

If you prefer not to cover the contractor’s transaction and foreign exchange fees, simply deselect the checkbox. In this case, the contractor will bear all related charges.

Select multiple invoices to make a single batch payment—totals are combined automatically before using the standard payment process.

How to Make a Batch Invoice Payment

If you have multiple invoices, you can make a single “Batch” payment by selecting all the invoices as shown below:

Once selected, the total amount of all the invoices will appear. You can then proceed using the standard payment process.

Learn how to upload your contractor invoice on Playroll, from accessing the Invoices tab to submitting and confirming the final amount.

Contractor Invoice Upload Guide

✅ Step 1: Go to the Invoices Tab

From your dashboard, click on the Invoices tab to begin the invoice upload process.

✅ Step 2: Select New Invoice

Navigate to the New Invoice sub-tab to create a new invoice entry.

✅ Step 3: Enter Invoice Details and Upload

Fill in the required invoice details in the Invoice Details section. Upload your invoice file so it can be reviewed by your client.

✅ Step 4: Submit the Invoice

After completing all fields and uploading the invoice, click Submit Invoice at the bottom right of the screen.

✅ Step 5: Confirm Invoice Amount

If the invoice upload is successful, a confirmation screen will appear displaying the total invoice amount. Review it carefully.

✅ Step 6: Accept and Finalize

Accept the displayed amount to finalize your invoice submission. You will then be redirected to your homepage, and the invoice will also become visible on your client’s platform.

Upload your contractor invoice by selecting "New Invoice" on your dashboard, completing the form, and submitting it for client review.

How to Upload a Contractor Invoice

✅ Step 1: Access the Invoices Tab

From your dashboard, click on the "Invoices" tab.

✅ Step 2: Select “New Invoice”

Click on the "New Invoice" sub-category to begin the upload process.

✅ Step 3: Complete Invoice Details

The "Invoice Details" section will open. Fill in all required fields and upload your invoice file.

✅ Step 4: Submit the Invoice

Once all details are filled out, click "Submit Invoice" at the bottom right of the screen.

✅ Step 5: Confirm Invoice Amount

If your upload was successful, a notification showing the invoice total will appear.

✅ Step 6: Accept and Finalize

If the amount is correct, select "Accept". You’ll be redirected to your homepage and the invoice will be shared with your client.

Contractors are paid via Payoneer only. No manual payments are supported—contact us if you have issues with your Payoneer account.

Contractor Payments via Payoneer

All contractors on our platform are paid exclusively through Payoneer. Manual payment methods are not supported. If you experience any issues with Payoneer, please contact us as soon as possible so we can assist.

Payoneer offers several benefits, including the ability to receive payments in multiple currencies, transfer funds to local bank accounts or ATMs, and access automated tax forms and record-keeping for easier compliance.

To receive payments via Playroll, your Payoneer account must be linked and verified. Follow the steps below to complete the connection process.

Steps to Link Payoneer to Your Playroll Profile

Step 1: Initial Prompt on First Login

After activating your Playroll account, your first login will prompt you to create or connect a Payoneer account. You must complete this step before submitting invoices on the platform.

Step 2: Login or Sign Up for Payoneer

If you already have a Payoneer account, click "Login to Payoneer". If you're new to Payoneer, select "Sign Up" and complete the registration steps to create your account.

Step 3: Account Pending Verification

After logging in or creating your account, your Payoneer status will show as “Pending Verification” in the Playroll portal. You can track this status by navigating to your "Payment Settings".

Step 4: Payoneer Account Linked and Active

Once approved, your Payoneer account status will update to "Active" in your Playroll profile. You can now submit invoices and receive payments.

Contractors may face fees when using Payoneer. Clients can cover these fees, which include a 2.5% FX fee and a $3 USD transaction fee.

When processing contractor invoices through Payoneer, transaction fees may apply. Clients have the option to cover these fees at the time of invoice review. If selected, the fee amount is automatically added to the total invoice value, ensuring the contractor receives the full invoiced amount after deductions.

Fee Structure Overview

Typically, the additional fee added for clients who opt to cover Payoneer's charges includes:

• A fixed fee of 2.5% for currency exchange (FX)
• A flat transaction fee of $3 USD

This helps contractors avoid losing part of their payment due to processing fees.

What Happens If Clients Do Not Cover the Fee?

If the client chooses not to cover Payoneer’s transaction fees, the fees will be deducted from the total payment received by the contractor. This means the contractor will receive less than the full invoiced amount.

Best Practices

• Clients should clearly communicate with contractors about fee responsibilities before processing payments.
• Contractors should review payment receipts to confirm the final amount received after deductions.