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Contractors are paid via Payoneer only. No manual payments are supported—contact us if you have issues with your Payoneer account.

Contractor Payments via Payoneer

All contractors on our platform are paid exclusively through Payoneer. Manual payment methods are not supported. If you experience any issues with Payoneer, please contact us as soon as possible so we can assist.

Payoneer offers several benefits, including the ability to receive payments in multiple currencies, transfer funds to local bank accounts or ATMs, and access automated tax forms and record-keeping for easier compliance.

To receive payments via Playroll, your Payoneer account must be linked and verified. Follow the steps below to complete the connection process.

Steps to Link Payoneer to Your Playroll Profile

Step 1: Initial Prompt on First Login

After activating your Playroll account, your first login will prompt you to create or connect a Payoneer account. You must complete this step before submitting invoices on the platform.

Step 2: Login or Sign Up for Payoneer

If you already have a Payoneer account, click "Login to Payoneer". If you're new to Payoneer, select "Sign Up" and complete the registration steps to create your account.

Step 3: Account Pending Verification

After logging in or creating your account, your Payoneer status will show as “Pending Verification” in the Playroll portal. You can track this status by navigating to your "Payment Settings".

Step 4: Payoneer Account Linked and Active

Once approved, your Payoneer account status will update to "Active" in your Playroll profile. You can now submit invoices and receive payments.

Contractors may face fees when using Payoneer. Clients can cover these fees, which include a 2.5% FX fee and a $3 USD transaction fee.

When processing contractor invoices through Payoneer, transaction fees may apply. Clients have the option to cover these fees at the time of invoice review. If selected, the fee amount is automatically added to the total invoice value, ensuring the contractor receives the full invoiced amount after deductions.

Fee Structure Overview

Typically, the additional fee added for clients who opt to cover Payoneer's charges includes:

• A fixed fee of 2.5% for currency exchange (FX)
• A flat transaction fee of $3 USD

This helps contractors avoid losing part of their payment due to processing fees.

What Happens If Clients Do Not Cover the Fee?

If the client chooses not to cover Payoneer’s transaction fees, the fees will be deducted from the total payment received by the contractor. This means the contractor will receive less than the full invoiced amount.

Best Practices

• Clients should clearly communicate with contractors about fee responsibilities before processing payments.
• Contractors should review payment receipts to confirm the final amount received after deductions.