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You can log expenses in a different currency directly in the Playroll platform. Follow the steps below:
 

Step 1: Log in to the Playroll platform.

Step 2: From your dashboard, click “Submit a new claim.”
 

 
Step 3: In the currency dropdown, choose the currency in which the expense was incurred (as shown on your invoice, e.g. AUD).

 
 
Step 4: Enter the exact amount displayed on the invoice or proof of payment.

 
Step 5: Complete all required expense information and upload your supporting document by selecting “Upload invoice” as can be seen below.
 
Step 6: Once all details are complete, click “Submit Claim.”

 
The system will automatically convert the expense amount into the currency your payroll is processed in. The converted amount will pull through correctly during payroll processing.

If you have any further questions, you are welcome to reach out to us.

You can easily view your country’s upcoming public holidays directly from your Playroll dashboard and calendar.

The Playroll platform allows you to quickly check public holidays you’re entitled to, both from your dashboard overview and the leave calendar. Follow the steps below to stay informed and plan your time off efficiently.

✅ Step 1 – View Upcoming Public Holidays on Your Dashboard

From your Dashboard, you can see the upcoming public holidays relevant to your country. This section provides a snapshot of holidays that are approaching, along with the exact dates you’ll observe them.

✅ Step 2 – Identify Public Holidays Highlighted on the Calendar

Public holidays are also highlighted in green on the Playroll calendar used for leave applications. This color coding helps you easily distinguish public holidays from regular workdays and plan your leave more effectively.

Key Takeaways

• Check upcoming public holidays directly from your dashboard.
• Public holidays appear in green on the leave application calendar.
• Use these views to plan time off around national holidays efficiently.

Confirm your registered email and use the Playroll SSO link to reset your password in a few simple steps.

Follow the steps below to confirm your account email address and reset your Playroll password securely.

Reset Your Password

✅ Step 1 – Confirm Your Registered Email Address

Verify the the email address that is linked to your Playroll profile.

You must use this registered email address to successfully receive the password reset instructions.

✅ Step 2 – Open the Password Reset Page

Navigate to the Playroll Single Sign-On (SSO) page using the link below:

http://app.playroll.com/sso

Enter your registered email address and follow the prompts to request a password reset email.

✅ Step 3 – Check Your Inbox and Spam Folder

After submitting your request, check your primary inbox for a password reset email from no-reply@mail.playroll.com.

If you do not see the email in your inbox, check your spam or junk folder. Some email providers may filter automated messages.

✅ Step 4 – Contact Support if the Issue Persists

If you do not receive the reset email or continue to experience issues resetting your password, contact Support for further assistance.

Yes, your tax documents are available for you to view and download directly from the Playroll platform. Follow the simple steps below to access and download your tax certificate.

Steps to Download Your Tax Documents

1. Log in to your Playroll portal and click on 'Payslips & Tax' located on the left side of your screen.

   

2. Click on 'Tax Certificate.'

   

3. Filter to the required year and month and you will find your document there.

   

Forgot your registered Playroll email? Contact Playroll Support to recover access quickly and securely.

If you can’t remember the email address associated with your Playroll account, follow this guide to recover it safely with help from our support team.

✅ Step 1 – Try Checking Common Email Accounts

Search for previous Playroll emails (e.g., payroll notifications or verification messages) in your inbox. Look for messages from noreply@playroll.com or support@playroll.com. This can help identify which email address you used to sign up.

✅ Step 2 – Contact Playroll Support

If you still cannot locate the registered email, contact support@playroll.com for help. Include as many identifying details as possible, such as:

• Your full name
• Company name
• Country or region
• Approximate date of account creation

This information helps the Playroll Support team verify your identity and locate your account efficiently.

✅ Step 3 – Wait for Support Verification

After submitting your request, Playroll Support will verify your information and contact you with the next steps to regain access to your account. For security reasons, only verified users can receive account recovery details.

Two-Factor Authentication (2FA) adds an extra layer of security to your Playroll account by requiring both a password and a verification step.

Two-Factor Authentication (2FA) provides an additional layer of account protection by requiring both a password and a secondary verification method. This article explains what 2FA is, why it matters, and how it keeps your Playroll account secure.

What Is Two-Factor Authentication?

Two-Factor Authentication (2FA) is a security feature that verifies your identity using two steps: your password and an additional verification method, such as a one-time link sent to your registered email. This ensures that even if your password is known by someone else, they cannot access your account without the second verification factor.

Why Is 2FA Important?

2FA is one of the most effective ways to safeguard your Playroll account. It ensures that only authorized users can access sensitive payroll data, payment details, or administrative settings. By requiring both something you know (your password) and something you have (email verification), 2FA significantly reduces the risk of unauthorized access, phishing attacks, and account takeovers.

Resolve 2FA login issues such as expired verification links and missing verification emails in under 5 minutes.

This troubleshooting guide explains how to fix common login problems with Two-Factor Authentication (2FA), including invalid links, missing verification emails, and blocked messages.

Why Use Two-Factor Authentication?

Two-Factor Authentication (2FA) adds an extra layer of protection to your Playroll account. Even if your password is compromised, unauthorized users cannot access your account without completing the second verification step.

The Verification Link Is Invalid

Verification links sent via email are only valid for 30 minutes. If your link has expired, return to the Playroll login page and sign in again to automatically generate a new verification email.

No Verification Email Received

If you do not receive the verification email, check the following folders and settings:

• Spam or Junk folder
• Archive or Trash folders (some email clients automatically categorize messages)
• Confirm that the sender address is noreply@playroll.com

If you are using a company-managed email account, your organization’s firewall or spam filter may block external emails. Contact your IT administrator to ensure Playroll verification messages are whitelisted.

✅ Step 1 – Request a New Verification Email

Sign in again to your Playroll account to trigger a new verification link. The email should arrive within a few minutes.

✅ Step 2 – Whitelist Playroll’s Email Domain

Add noreply@playroll.com to your safe sender list to ensure future verification emails arrive directly in your inbox.

✅ Step 3 – Contact Playroll Support

If these steps do not resolve the issue, contact Playroll Support via email on support@playroll.com for further assistance.

Playroll charges a monthly service fee based on the country where you plan to hire. You can view the complete fee list directly from the platform by following the steps below.

Step-by-Step Guide to Accessing the Fee List

✅ Step 1: Navigate to the "Tools" Dropdown

Navigate to the "Tools" dropdown on the left-hand panel of your dashboard.

✅ Step 2: Select "Playroll Fee List"

Select "Playroll Fee List" from the dropdown menu. This will open a complete list of supported countries and their associated monthly service fees.

Update your name, contact details, or job title by accessing the Profile tab and editing your personal information in just a few steps.

How to Update Your Profile Information

✅ Step 1: Access the Profile Tab

Click on the "Profile" tab from the navigation panel on the left-hand side of your dashboard.

✅ Step 2: Edit Personal Details

In the "Personal Details" section, click the "Edit" button to update the information you wish to change. This includes fields like your name, contact details, or job title.

✅ Step 3: Save Your Changes

After making the necessary edits, click the "Save" button to confirm your changes.

Update your bank details at least 5 working days before payday to ensure smooth salary processing.

Note: Bank details must be updated at least 5 working days before your salary payment date to ensure timely processing. Editing banking information will be restricted a few days before the payment date.

How to Update Your Bank Details

✅ Step 1: Access Your Profile

From the navigation panel on the left-hand side, select the Profile tab.

✅ Step 2: Navigate to the Banking Details Tab

Within your profile, click on the Banking details tab at the top of the page.

✅ Step 3: Edit and Save Your Information

Click the Edit button to update your banking details. After making your changes, click Save to confirm and apply the updates.

View your leave balance, breakdown, and pending requests in just a few clicks via the "My Leave" section in the Playroll platform.

How to View Your Leave Balance

✅ Step 1: Open the Leave Menu

To view your leave balance, select the "Leave" dropdown from the navigation panel on the left-hand side of the screen.

✅ Step 2: Select "My Leave"

From the Leave dropdown, click on the "My leave" sub-category.

✅ Step 3: View Your Leave Summary

On the "My Leave" screen, you'll see a summary of all your current leave balances. Each leave type is shown in a separate block, detailing your annual entitlement and any pending requests.

✅ Step 4: Click on "Details" for More Information

For a more in-depth view of your annual leave, click the "Details" button at the bottom of any leave block.

✅ Step 5: Review the Annual Leave Breakdown

The detailed view provides a breakdown of how your annual leave is calculated, including carried over days and other relevant metrics.

✅ Step 6: Check Pending Requests

If you have any pending leave requests, they will be displayed at the bottom of the leave summary page.

If you notice any discrepancies in your leave details, please contact support@playroll.com for clarification.

Follow the steps below to log an expense in your Playroll profile. All expenses must be both logged and approved before the payroll cut off to be included in that month’s salary.

Step 1: Access the Expenses Tab

Log into your Playroll profile and click the arrow next to the "Expenses" tab on the left-hand side of the screen.

Step 2: Select 'Claim Expense'

Click on 'Claim Expense' from the dropdown menu.

Step 3: Complete and Submit the Expense

Fill in the required expense details (points 1-5 in image below) and click the 'Submit Claim' button at the bottom right of the screen.

Please note: All expenses must be submitted individually and receipts should be issued in the name of your legal employer. In the event that an expense submission does not meet the relevant requirements, it will need to be corrected and re-submitted.

Follow these steps to update your address in your Playroll profile.

Step 1: Navigate to Your Profile

Select the "Profile" category from the navigation panel on the left-hand side of the screen.

Step 2: Click the Edit Button

Click the "Edit" button located on the right-hand side of your profile screen.

Step 3: Enter New Address Details and Save

Update your address in the designated fields and click the "Save" button to confirm the changes.

Update the primary billing contact in Playroll in 5 steps via Settings > Billing to edit and save new contact details.

You can update the primary billing contact directly from your Playroll account settings. Follow the steps below to change the name, email address, or other contact details associated with billing.

Update the Billing Contact in Playroll

✅ Step 1 – Open Settings

Log in to your Playroll account and click Settings located at the bottom-left corner of the platform navigation menu.

✅ Step 2 – Select the Billing Tab

In the Settings menu, click on the Billing tab to access your company’s billing information and contact details.

✅ Step 3 – Edit the Current Billing Contact

Scroll down to the Billing Contact section. Locate the current contact details and click the Pencil icon next to the contact information to begin editing.

✅ Step 4 – Update Contact Details

A pop-up window will appear. Update the billing contact’s name, email address, or other relevant information as required.

✅ Step 5 – Save Your Changes

After making the necessary updates, click Submit to save the new billing contact details. The updated information will immediately reflect in your billing settings.