Invoicing Articles

If you need to change your billing currency, contact our support team at support@playroll.com. They will guide you through the necessary steps.

Important Deadlines

To ensure the change takes effect in the current billing cycle, submit your request before the payroll cut off date. Requests received after the cut off will apply to the next month's invoice.

The forex fee is an additional charge applied when currency conversion is required for payroll processing. This fee is outlined in your Master Service Agreement (MSA).

How the forex fee works

When your payment is converted from one currency to another, a forex conversion fee—typically 2.5%—is added. This may cause the final invoiced amount to appear higher than the original total.

Important: The forex fee is applied only to the Cost to Company portion of the employee’s compensation and is calculated monthly. It does not apply to Playroll’s EOR Fee or Contractor Fee.

This fee is stipulated in your MSA, which you can view directly in the Playroll platform under the Settings tab.

You can download a detailed invoice breakdown for any payroll month on the Playroll platform by following these steps:

Steps to access and download your invoice

1. Log in to the Playroll platform at https://app.playroll.com/.
2. From the dashboard, select Payments from the menu on the left-hand side.

3. Click on History from the dropdown list under Payments.

4. On the History page, locate the payroll month you’re interested in and click the three-dot icon to the right of it.

5. From the dropdown menu that appears, select the third option to automatically download the detailed invoice breakdown.

Invoices are issued on or around the 11th day of each month and must be paid within the payment terms stipulated in your Master Services Agreement to ensure timely salary payments to employees. Delayed invoice payments may result in late salary disbursements.

As Playroll does not pre finance the salaries and costs of employment it is critical that all invoices are settled within the agreed upon payment terms.

Adjustments may appear on your invoice due to the structure of Playroll’s monthly payroll cycle and our collaboration with international payroll providers. These adjustments are a result of deferred costs from the previous month that could not be included in real-time due to necessary approvals and processing timelines.

Why Adjustments Occur

Playroll operates on a rolling payroll cycle. Our cut-off date is the 10^th of each month, after which invoices are issued by the 11^th and finalized by the 15^th. However, payroll-related costs—such as employee benefits, last-minute changes, or cross-border contributions—may still be incurred after the cut-off. These are added as adjustments in the following month’s invoice.

This practice ensures accurate cost allocation while maintaining operational efficiency and cost optimization across regions. We avoid in-month changes to preserve consistency in your financial planning and reporting.

Operational and Audit Benefits

Our approach also supports better audit transparency. By keeping invoices consistent and allocating any changes to the following cycle, we create a clearer financial trail. This facilitates smoother audits, enhances regulatory compliance, and ensures that financial records accurately reflect your payroll activity.

Our Commitment to Transparency

Deferring adjustments helps both parties maintain consistent invoice tracking and eliminates the complexities of retroactive corrections. This strategy supports smoother operations, streamlined accounting, and better clarity in your monthly statements.

If an employee is added after the 10th of the month, they will not be paid in that same month. Their payroll will be processed the following month, and they will receive a prorated salary for their starting month together with the full salary for the next month.

Clients have until the 10th of each month to approve or adjust monthly payroll and expense amounts. After this deadline, Playroll issues the invoice around the 11th of the month. This will be available on the Playroll platform.