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- All outstanding claims, payments, or obligations relating to the employee are settled
- The employee has officially exited employment
- Two months have passed since the employee’s last working day, if no claims are pending
- Ensure uninterrupted salary payments to the employee
- Protect against delayed or failed invoice payments
- Maintain compliance with local labor laws and payroll schedules
5 mins
Deposit Refunds Explained
In accordance with your Master Services Agreement (MSA), any unused portion of the deposit will be refunded after all related matters and claims concerning the employee have been fully resolved, or within two (2) months of the employee’s last working day—whichever occurs later.
Conditions for Refund
The refund is issued only after the following conditions are met:
How is the Deposit Refunded
Should you still have active employees with us we will simply apply your refund as a credit towards your next available invoice. If you no longer have any active employees with Playroll, simply send us the bank details you wish for the deposit to be refunded to.
How to Track and Initiate Refund
To inquire about or initiate your deposit refund which has been outstanding for longer than 2 months, contact our Support team. They will confirm eligibility and guide you through the next steps.
5 mins
Why a Deposit is Required Prior to Signature of an Employment Agreement?
A deposit must be paid before the employment agreement can be issued for signature.
This requirement exists because once an employment agreement is signed, it creates a legal obligation for the employer to compensate the employee for any services rendered. Additionally, terminating a signed agreement is subject to local labor laws and mandatory notice periods, which must be followed to remain compliant.
5 mins
Why do deposits need to be paid?
Deposits are required to ensure Playroll can meet its legal obligation to pay the employee once an employment agreement is signed. This financial safeguard guarantees continuity of salary payments, even if invoice payments are delayed or disrupted for an unforeseen reason.
What is the Purpose of the Deposit?
As soon as an employee signs their contract, the agreement becomes legally binding and Playroll assumes full responsibility for paying the employee. The deposit functions as a financial buffer to:
Is the Deposit Refundable?
Yes. The deposit is fully refundable once the employment relationship ends and all outstanding obligations are settled.
When is the Deposit Collected?
The deposit is collected during the onboarding process, prior to the employee’s start date and employment agreement signature, to activate employment services and ensure payroll coverage from day one.
