Deposit Refunds Explained

In accordance with your Master Services Agreement (MSA), any unused portion of the deposit will be refunded after all related matters and claims concerning the employee have been fully resolved, or within two (2) months of the employee’s last working day—whichever occurs later.

Conditions for Refund

The refund is issued only after the following conditions are met:

• All outstanding claims, payments, or obligations relating to the employee are settled
• The employee has officially exited employment
• Two months have passed since the employee’s last working day, if no claims are pending

How is the Deposit Refunded

Should you still have active employees with us we will simply apply your refund as a credit towards your next available invoice.  If you no longer have any active employees with Playroll, simply send us the bank details you wish for the deposit to be refunded to.

How to Track and Initiate Refund

To inquire about or initiate your deposit refund which has been outstanding for longer than 2 months, contact our Support team. They will confirm eligibility and guide you through the next steps.